B2C Sales Representative: Digital Healthcare for UK Market (m/f/d)

Permanent employee, Full-time · Berlin, Germany

About this role

As the first digital hospital, we are rebuilding the healthcare experience from scratch. This is what allows us to provide patients with an outstanding level of care that we would love to experience ourselves.Backed by renowned international investors, we are helping an ever-growing number of patients receive the highest quality of medical procedures the UK has to offer. To help us maintain this level of care, we need to expand our Patient Care team with highly motivated and passionate people who thrive in a fast-paced and dynamic work environment.

As a B2C Sales Representative: Digital Healthcare for UK Market, you will act as a Patient Care Adviser. You are at the very centre of our vision to raise the standard of healthcare by making it more personal and caring. You will work towards KPIs in this D2C Sales-based role while also ensuring each and every patient receives the highest standard of service and support while you seamlessly manage their entire journey from the initial call to six weeks post-procedure. You help our patients to make the best choice for their health.

What you will do

Be the main point of contact for patients, ensuring the smooth running of their entire patient journey
Inform, guide and support patients throughout their treatment journeys via phone, email, and WhatsApp
Manage a varied workload, including building and maintaining numerous personal relationships with patients simultaneously
Work closely with the Operations team to coordinate and schedule medical procedures and all other appointments for your patients
Work in a target-driven environment toward meeting your individual and team targets
Proactively find solutions to problems in order to support the team’s goals and improve our ways of working and caring for our patients

Who you are

You write and speak English to a native level (no German skills required)
You have 1+ years of experience in a sales-based role (Note: the patient care role itself is not a traditional sales role, but skills in this area are very much key to success)
You thrive in a fast-paced environment, with impeccable time management and organisational skills
You have the ability to think on your feet and a willingness to adapt and develop
You can always maintain a caring but professional demeanour even in difficult conversations with patients
You can communicate clearly, openly, and respectfully with your colleagues, manager, and other departments
You have a positive attitude and solution-focused mindset at work every day
You are receptive to feedback from peers and management
You hold a valid working permit for Germany

Bonus points

You have customer service experience
Medical experience
Experience working in a start-up company

What we offer

Nilo mental health support subscription that allows each team member to have free consultations with therapists and psychologists for mental health signposting, recommendations and diagnosis
Urban Sports Club membership
Learning-and-development budget
Corporate discounts and subscriptions
Team events and team brunches, lunches and many more things
A hybrid-remote working set-up that allows for flexibility within the working week
We also provide an allowance to work fully remotely for three months per year so you can work from anywhere in the world (with a stable internet connection)!

The application process

We believe in giving everyone an equal chance. We want to find out if you have the necessary skills, independent of your background, gender, ethnicity, age etc. and take active steps to reduce any potential bias in our recruitment process.

Total duration: 1-2 weeks

Screening: After you submit your application materials we will review them to gauge if they meet our requirements. We aim to get back to you as soon as possible.
Talent Partner call: If you pass the initial screening we will be in touch to schedule an initial video call. The goal of this interview is to learn more about you and what you are looking for. This call is also an opportunity for you to learn more about Medbelle and the role so that we can both evaluate if there is a mutual fit.
Team Lead Interview: If this all goes well, we will be in touch to schedule a face-to-face interview with two Patient Care Team Leads, which will allow you to show how your experience will help you contribute to the role and department. This interview will include a short case study.
Cultural Addition interview: Your final conversation will be be more of a personal chat with one of our colleagues. It aims to ensure that you will be a great addition to our team and will feel at home here, whilst getting a better feel as to whether we are the right company for you.
Offer

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About us

Medbelle is building the world's first digital hospital, enabling better specialist care pathways at lower costs throughout the UK. Their custom-built technology supports their nationwide network of most private UK surgeons and hospitals, which redefines healthcare accessibility and empowers patients and clinicians alike.

Background: Founded in 2016 and supported by £20M+ of funding from reputable international investors, Medbelle has established itself as a European leader in elective specialist care digitalisation. Having established partnerships with organisations like Bupa, HCML and HealthcareRM and working with some of the UK’s leading surgeons, Medbelle has supported 200k+ patients, enabled multiple thousand surgical procedures and is quickly growing revenues.
Mission: Make the best medical care accessible to all. In the future, all patients will be treated with the support of digital hospitals: The model enables a better care experience, excellent medical results, and keeps healthcare affordable for patients and insurers. At a large scale, Medbelle can generate cost-savings that can keep better healthcare affordable and accessible even with demographic change.
Value: UK's best-rated medical provider (NPS 88), quantified quality of care through standardised clinical outcome collection, and significant cost savings for patients and health insurers.
Model: Medbelle supports both insurers and non-insured patients in getting the best care at lower costs and with minimal admin efforts. As a tech-enabled care provider, Medbelle provides procedures, consultations and diagnostics to individual non-insured patients and insurance companies.
Team: Leander (CEO; WHU, background in tech & consulting, parents are doctors), Dan (CMO; ex-orthopaedic surgeon and ex-medical director at Bupa, HBS-trained), Sid (CFO; 7x PE in London at Nomura/Perella/Goldman), Luis (CTO; 20y in software dev). 48 people (39 in Berlin, 9 in the UK; plan to recruit increasingly in the UK; remote-first but with a Berlin office and regular in-person meetings in the UK)

OUR CULTURE

50+ Medbellians
25+ Nationalities
17 Languages

Alone you go fast, together you go far: We celebrate strong individual performance - but we believe that it is only the first step towards success. Extraordinary results require that talented individuals collaborate, with strong opinions weakly held and with a shared commitment to do whatever is best to achieve our joint mission.

If this role, our mission, and our culture resonate with you then we would love to hear from you.
We are also open to general applications from extraordinary candidates.
If you want to learn more about us, here are some links to get you started:

Trustpilot: Best-rated medical provider in the UK - What our patients say - http://bit.ly/medbelle_trustpilot
Glassdoor: What our team members say - http://bit.ly/medbelle_glassdoor

At Medbelle, we strive daily to be as inclusive as possible, not just because it's the right thing to do, but because it makes us stronger.
We will always celebrate you for, well, being you!
This means all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

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Your application

We appreciate your interest in Medbelle. Please fill out the following short form. Should you have any difficulties uploading your files, please contact us at careers@medbelle.com